Feedback is easy to collect. Acting on it is the hard part.

OodelCX turns every QR scan into tracked, owned work — not another number on a dashboard nobody opens. Built for one location or a thousand.

See how it works
Built for bank branch networks, retail chains, school trusts, and healthcare groups
Listen
“Wait time was a bit long today”
via QR · 42s ago
Collect
A QR scan, a short survey, no app or login.
Understand
Wait time · 14Cleanliness · 6Staff · 3
Make sense of it
Themes, root causes, and drivers surfaced automatically.
Act
Wait time flagged — DowntownSam · Fri
Do something
An owned task on the Action Board, not a comment nobody reads.
Measure
3.94.6
Know if it worked
CX Pulse tracks whether the loop is actually closing.

Most tools stop at collecting. We built the other two thirds.

A score with nowhere to go is just a number.

Listen

Collect feedback in under a minute

A QR code, a short mobile survey, no app or login. Star ratings, NPS, and open comments arrive instantly in one dashboard.

Act

Turn a complaint into an owned task

Flagged feedback becomes a tracked item with an owner and a due date. Bigger patterns become logged decisions with a measured outcome.

Measure

Know if it's actually working

CX Pulse scores whether your team is closing the loop — not just whether customers are happy, but whether that's changing anything.

One location or a thousand — same clarity.

The dashboard scales with you, without becoming a different product.

Single business

Everything in one view

Every response, every trend, every flagged issue — one dashboard, no setup required beyond your QR code.

Feedback pointsOCX IntelligenceAlert rules
Multi-location groups

Compare every branch, act across all of them

Regional rollups, branch-vs-branch comparison, and a shared Action Board so nothing falls through the cracks between locations.

Regional benchmarksShared playbooksRole-based access
CX Pulse

Are you improving, or just watching a number?

CX Pulse measures whether feedback is actually shaping decisions — awareness, response speed, ownership, culture, and measured outcomes, rolled into one score your whole team can rally around.

1
Collecting
Gathering feedback, no consistent follow-up
2
Reacting
Occasional responses, no clear ownership
3
Responding
Most flagged feedback gets a timely reply
4
Improving
Feedback drives visible operational change
5
Embedded
Outcomes are measured, culture is customer-led

Why teams choose OodelCX

Nothing reaches a dashboard unchecked

Every OCX Intelligence report is reviewed by a person before it publishes.

Built for the org chart you actually have

Role-based access and per-branch billing control that doesn't force every location to look identical.

A QR code, not a project

No app to install, no account for your customers to create.

See what your customers are already telling you.

Twenty minutes, a live walkthrough of real workflows — not a canned script.

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